Thank you for shopping at GOTOCARDSS. We value your business and aim to ensure your satisfaction.

Our return and refund policy is as follows:

1. Custom Logo GOTOCARDSS:Due to the personalized nature of our Custom Logo GOTOCARDSS, we cannot offer a refund or return once the order is confirmed and processed.
2. Generic GOTOCARDSS:We offer a 30-day return and replacement policy for damaged Original designed GOTOCARDSS. 

NOTE: If your card doesn’t function on your own personal phone due to your phone lacking NFC capabilities or being outdated, it will not be eligible for a refund. Please remember that it’s always your customers’ phones that are used to collect reviews, not your own.

Return Process:

To initiate a return, please get in touch with us at [email protected]. We will provide you with further instructions on where returns should be shipped and the amount you will be refunded if your card is found to be faulty. 

Conditions for Returns:

1. The product must be unused and in the same condition you received.
2. The product must be in its original packaging.
3. The return must be initiated within 30 days of the purchase date.

Once we receive your return, we will inspect it and process your replacement. If the card functions as per NFC standards, no replacement is eligible. Redelivery will be subject to delivery charges. 

Cancellation:

If for any reason, an order is canceled after placing the order, a cancellation fee of 75 AED applies to all orders due to the nature of customization for each business, cancellation of delivery arrangement, and service hours. If the order is not accepted on Cash on Delivery for any reason, GOTOCARDSS reserves the right to charge a cancellation fee of 100 AED to cover service and return delivery charges.

All payments should be made within 7 days of its notice to avoid an accumulation of late penalties of 50 AED per 7 days overdue. 

Contact Us:

For more information about our Return and Refund Policy, please contact us at [email protected]